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Have you ever had your vehicle at Kevin Auto Repair before this visit?
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Did we greet you promptly?
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Did we treat you with respect?
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Did we explain how we determined your vehicle's problem?
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Did we review your vehicle inspection with you?
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Did we explain our estimate to your satisfaction prior to the service?
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Did we offer to show you the repair work performed?
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Did we complete the service on your vehicle when promised?
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Was your vehicle fixed right the first time on this visit?
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If your vehicle wasn't fixed right the first time, has your problem been resolved?
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I intend to return to Kevin Auto Repair for future services.
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